SalesForce CRM - A Complete Guide

Become a Certified Salesforce Admin Specialist

Since Salesforce is currently highly sought-after and has consistently ranked as the 7th most in-demand IT skill on job postings worldwide, there’s no better time to learn this skill and transition to this ever-growing and ever-relevant career path.

During the process of this course, we will walk you through the process of signing up for your own free Salesforce account which you will use to work through the exercises of the course. This account will serve as a portfolio you can keep for the rest of your life.

Did you know that Salesforce is not just a customer relationship management, or CRM, platform?

Salesforce can also be a general platform for creating business applications, and it gives you power as an admin to bring all these apps together through a point and click configuration system.

In this course, we promise to go through every major area that makes salesforce as powerful as it is.
Some of the major areas we will cover include

● Creating custom objects and records
● Understanding automation tool features
● Setting up reports and dashboards
● Extending Salesforce with third-party packages
● And creating page layouts to view data

At the end of this course, you’ll know the high-performing capabilities of the Salesforce platform and know where the admin toolset fits for some uses.

This course is suitable for the absolute beginner by introducing the key Salesforce admin concepts to them. It requires absolutely no prerequisites.

Armed with this course, you will feel comfortable diving into Salesforce administration with courses on building your first Salesforce application using tools like Process Builder and workflow and learning how to make more complex reports, etc.

So, join me on this journey to learn Salesforce administration.

What You’ll Learn

  1. 1. All you need to kick-start and be successful as a Salesforce CRM operator/analyst
  2. 2. Very simplified concepts and key points in Salesforce CRM
  3. 3. The characteristics and personality traits you need to learn as a BA
  4. 4. Hot Salesforce CRM jobs available and how you can get one for yourself
  5. 5.  The tools, techniques and processes all Salesforce CRM operators need to know
  6. 6. CV and LinkedIn audit

This Course Includes:

  1. 1. 40 hours live on-line class
  2. 2. Full lifetime access
  3. 3. Access on mobile 
  4. 4. Certificate of completion
  5. 5. Preparation for Salesforce Certification

What’s In This Course

The Topics Covered In The Salesforce CRM Course


  1. 1. No knowledge of coding required
  2. 2. No prior job experience on tech required
  3. 3. Note taking is essential in this course. A pen and a notebook will be required.
  4. 4. Computer and Strong internet
  5. 5. Modules will have specific outputs. These outputs must be accomplished prior to starting the next modules.

Here’s What You Get If You Enroll Today

  1. 1. Support with your facilitators
  2. 2. 1:1 support 
  3. 3. Access to resources and materials
  4. 4. Group collaboration
  5. 5. Lifetime access
  6. 6. Work experience with real-life projects

Why Should I Take This Course?

  1. 1. You will become a Salesforce CRM professional equipped with all the skills and experiences needed to kick-start your Salesforce career once you complete this programme
  2. 2. You will get all the information you need to get a job as a Salesforce CRM professional with great salary
  3. 3. You will be able to fit into an ever-relevant and ever-on-demand industry that is ready to take in fresh talent like you
  4. 4. Access to freebies, a community and mentoring by the facilitators even after the class

This Course Is Specifically For:

This Course Is Also For:


“I am an Administrative/HR Administrator. I have worked in this capacity for over 8 years and I can say it's so rewarding. I thought it will be great to transition to IT being an in-demand career in Canada (planning to relocate to Canada). I decided to register for the Salesforce training and I can say that I have no regrets. The training is hands-on and there are lots of resources available for me to work with. Ugo is an excellent teacher. Woah he is good, he ensures that we understand the topics. I aspire to know as much as he does. It's great to have a platform like this where you can learn from the comfort of your home. Uh the convener is helpful too. She goes the extra mile to make sure that the objective of heelsandtech is achieved. She never leaves you to yourself she will call to find out how you and doing. Her post on mindset pushes me to go on when I feel tired (I do feel exhausted sometimes)”
“The only job I have known/done is being a teacher and I also bake (that’s something I am passionate about). I always had a flair for tech related things, but I always shoved it aside because I thought it was going to be difficult making the switch and another thing that stopped me was that I did not know where to begin. But thanks to heels and tech, I joined the telegram group and the rest is history. I am looking forward to when I will land my first tech job *dancing*.”
“My experience so far has been eye opening, phenomenal and interesting. I am not surprised I enjoyed my training, because when I put my mind to something I believe I can achieve it with the help of God. Salesforce is a Customer Relationship Management tool (there are others) and CRM in a lay man’s term helps to manage a company’s customer data. The interesting thing is that there is a free platform for you to learn all you need to know about the Salesforce where you learn hands on, but taking the course has taught me more than I would have learnt on the free platform, because you are learning from people who are already doing it. I have learnt to; ● Unlock user accounts or resetting passwords when they forget their passwords. ● To add Single sign on (SSO) and two factor authentications when requested. ● Fixing data records that have been set with record types. ● Import leads and contact. ● Deactivate users due to their departure from the company or transfer. ● Reassigning roles and profiles etc. ● I will use Facebook as an example, when you forget your password it is a salesforce admin that resets it and a whole lot of other things.”
“My trainer is a rare kind of person. He is extremely patient, for a beginner like me, he has taken his time to bring this whole thing down to my level and made it easy to understand. He is an exceptional instructor and also very knowledgeable in his field. Learning under him has been worthwhile.”
“I came across heelsandtech while I roamed the streets of Instagram. I loved how she made delving into the tech world seem so easy and her focus is more on ladies. First thing I did was to join the telegram group and also joined a few webinars and that was it, I remember telling her I did not want anything that has to do with coding(lol). Her platform gave me the push I needed. When courses came, I registered for the CRM (Salesforce) course, still considering to be a part of the BA training as well. I have a strong believe that no knowledge is a waste.”
“Covid 19 has brought about a lot change in the world, I said to myself there is no better time to start this than now. I also want to be a part of the women in tech. I won’t forget to say thank you to Bisola for this platform and hopefully someday we will make you proud.”


Most frequent questions and answers

Yes, you will receive a SalesForce CRM Certification of Completion of this course

(A Heels & Tech Certificate of Completion which you can download as a pdf)

Yes, of course! You can add this SalesForce CRM Certification to your CV or Resume

Students are allowed to withdraw between 1-2 weeks before classes start and this is only acceptable via email: heelsandtech90@gmail.com.

Unfortunately, there is no refund 5 days before classes starts as by then, we already created personalized materials for every students.

We can do 80:20 installment payment.

Start Your Journey To Being A SalesForce Admin Specialist