Last updated: 24th of August, 2021.
Please read these Terms and Conditions (“Term”, “Terms and Condition”) carefully before using the https://heelsandtech.com Website operated by Heels and Tech Limited (“Company”, “us”, “we” or “our”).
The use of this website and services on this website provided by Heels and Tech (hereinafter referred to as “Company”, “us”, “we” or “our”) are subject to the following Terms. This Terms shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”).
Company, Us, We or Our: Heels and Tech, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. Heels and Tech, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.
You, the User, the Client, the Student: You, as the user of the Website, will be referred to throughout this Terms with second-person pronouns such as You, Your, Yours, or as User or Client.
Parties: Collectively, the parties to this Terms (the Company and You) will be referred to as Parties.
1. ASSENT & ACCEPTANCE.
1.1. By using the Website, You warrant that You have read and reviewed this Terms and that You agree to be bound by it.
1.2. If You do not agree to be bound by this Terms, please leave the Website immediately.
1.3. The Company only agrees to provide use of this Website and Services to You if You assent to this Terms.
2. AGE RESTRICTION.
2.1. You must be at least 18 (eighteen) years of age to use this Website or any Services contained herein.
2.2. By using this Website, You represent and warrant that You are at least 18 years of age and may legally agree to this Terms.
2.3. The Company assumes no responsibility or liability for any misrepresentation of Your age.
3. LICENSE TO USE WEBSITE.
3.1. The Company may provide You with certain information as a result of Your use of the Website or Services.
3.2. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”).
3.3. Subject to this Terms, the Company grants You a non-exclusive, limited, non-transferable and revocable license to use the Company Materials solely in connection with Your use of the Website and Services.
3.4. The Company Materials may not be used for any other purpose, and this license terminates upon Your cessation of use of the Website or Services or at the termination of this Terms.
4. INTELLECTUAL PROPERTY.
4.1. You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Company IP”).
4.2. You agree that the Company owns all right, title and interest in and to the Company IP and that You will not use the Company IP for any unlawful or infringing purpose.
4.3. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.
4.4. You agree that the Company has exclusive ownership to any and all material or product developed or created by You during the course of Your engagement with the Company.
4.5. In order to make the Website and Services available to You, You hereby grant the Company a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content You publish, upload, or otherwise make available to the Website (“Your Content”).
4.6. The Company claims no further proprietary rights in Your Content.
4.7. If You feel that any of Your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of Our users, please contact Us and let Us know.
5. USER OBLIGATIONS.
5.1. As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password.
5.2. You may also provide personal information, including, but not limited to, Your name.
5.3. You are responsible for ensuring the accuracy of this information.
5.4. This identifying information will enable You to use the Website and Services.
5.5. You must not share such identifying information with any third party, and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing.
5.6. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information.
5.7. Providing false or inaccurate information or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Terms.
6. ACCEPTABLE USE.
6.1. You agree not to use the Website or Services for any unlawful purpose, or any purpose prohibited under this clause.
6.2. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.
6.3. You further agree not to use the Website or Services:
6.3.1. To harass, abuse, or threaten others or otherwise violate any person’s legal rights.
6.3.2. To violate any intellectual property rights of the Company or any third party.
6.3.3. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
6.3.4. To perpetrate any fraud.
6.3.5. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
6.3.6. To publish or distribute any obscene or defamatory material.
6.3.7. To publish or distribute any material that incites violence, hate, or discrimination towards any group.
6.3.8. To unlawfully gather information about others.
7. AFFILIATE MARKETING & ADVERTISING.
7.1. The Company, through the Website and Services, may engage in affiliate marketing whereby the Company receives a commission on or percentage of the sale of goods or services on or through the Website.
7.2. The Company may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation.
7.3. This disclosure is intended to comply with the Nigerian Data Protection Regulation 2019 on marketing and advertising, as well as any other legal requirements which may apply.
8.2. We may use the following types of cookies:
• Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
• Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions.
• First-party cookies are set by Heels and Tech
• Third-party cookies are set by a third party, i.e., an authorized service provider of Heels and Tech.
8.4. The changes may fall into one of the categories below;
|CATEGORIES OF USE||DESCRIPTION|
|Authentication||If you’re signed in to Heels and Tech, cookies help us show you the right information and personalize your experience.|
|Preferences, features and services||These cookies can tell us which language you prefer and what your communications preferences are and store such preferences and other information. They can also help you fill out forms on the Heels and Tech Platform more easily.|
|Advertising||We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.|
|Performance, Analytics and Research||Cookies help us learn how well Our site, services and tools perform in different locations.|
8.6.1. We may work with third-party companies, commonly known as service providers, who are authorized to place third-party cookies for storing information on Our sites or in Our Services, Platform, and tools with our permission. These service providers help us deliver our own content and advertising, and compile anonymous site metrics and analytics and to provide you with a better, faster, and safer experience.
8.6.3. These service providers are subject to confidentiality agreements with us and other legal restrictions on their use or collection of any personal information.
8.7. YOUR COOKIE OPTIONS
8.7.1. Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may limit your user experience as it may stop you from saving customized settings like login information and other personalized preferences.
8.7.2. Please note that opting out will not remove advertising from the pages you visit; it will mean that the ads you see may not be matched to your interests.
8.7.3. In addition, most browsers also provide functionality that lets you review and erase cookies, including Heels and Tech cookies. Please note that some Heels and Tech functionality may stop working properly without cookies.
9.1. Through Your use of the Website and Services, You may provide Us with certain information which may include;
9.1.1. USER PROFILE: When You create a user profile on the Platform and confirm being the holder of a certain number, Heels and Tech will collect the information provided by You. In order to create a user profile, You must register Your first name, last name and phone number. Additional information that may be provided at Your option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address, Instagram address and a short status message. Heels and Tech may supplement the information provided by You with information from third parties and add it to the information provided by You e.g., demographic information and additional contact information that is publicly available.
Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
9.1.3. CONTACT INFORMATION: For Contact Information, if You choose to activate use of a third-party service, such as social networks services, within the Platform, Heels and Tech may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Heels and Tech.
Please also note that You can always choose not to share Contact Information with Heels and Tech and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the Heels and Tech database.
9.1.4. OTHER INFORMATION YOU MAY PROVIDE: You may provide us with various information in connection with Your interaction with Our Platform. For example, You may through tagging functionality associate a phone number, that is not registered in the Heels and Tech database or belongs to a User, with a business or name and You may report a phone number as spam or some other attribute to be included in spam blocking directories. Heels and Tech may also from time to time offer You the opportunity to provide information on Your experience from using the Services or to participate in contests, surveys or other promotions. Heels and Tech will collect the information You provide in connection therewith, as well as any other information You provide through the Services or when You communicate or interact with Us.
9.2. By using the Website or the Services, You authorize the Company to use Your information in the Nigeria and any other country where We may operate.
9.3. HOW WE USE INFORMATION:
9.3.1. PROVIDE, IMPROVE AND PERSONALIZE OUR SERVICES: Heels and Tech may use the personal information collected to provide, maintain, improve, analyze and personalize the Services to its Users, partners and third-party providers and otherwise improve Our Services, business and operations.
9.3.2. STATISTICAL DATA FROM THE SERVICES: We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
9.3.3. PERSONALIZE OUR ADVERTISING AND COMMUNICATIONS: [We may use any of the information collected, as set out above, to provide You with location and interest-based advertising, marketing messaging, information and services.] We may also use the collected information to measure the performance of Our Services.
9.3.4. We may contact You for verification purposes or with information pertaining to the Services or special offers, e.g., newsletter e-mails, SMS and similar notifications about Heels and Tech’s and Our business partners’ products and services. We also use the collected information to respond to you when you contact us.
9.3.5. COMPLIANCE WITH LAWS AND PREVENTION OF FRAUDULENT OR ILLEGAL ACTIVITIES: We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Heels and Tech, its Users or any other person and verify provided User profile information with third party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.
9.4. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
9.4.1. In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in paragraph 9.3 above, Heels and Tech may disclose personal information if we believe such action is necessary to:
• comply with the law, or legal process served on us;
• protect and defend our rights and the enforcement of our agreements; or
• protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.
9.4.2. We transfer information to trusted vendors, service providers, and other partners who support our business and Services, such as providing technical infrastructure services, bug testing, analyzing how our Services are used, measuring the effectiveness of ads and services and facilitating payments as well as potential partners who may wish to work with us to provide other services. Heels and Tech will always require these third parties to take appropriate organizational and technical measures to protect personal information and to observe applicable legislation.
9.4.4. We may disclose and transfer Your Information to Our associated or affiliated organizations or related entities and to any third-party who acquires, Our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
9.5. INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
9.5.1. In order to provide the Services, Heels and Tech may transfer, process and store personal information in a number of countries, and may also use cloud-based services for this purpose. Heels and Tech may also subcontract storage or processing of Your information to third parties located in countries other than Your home country. Information collected within one country may, for example, be transferred to and processed in another country, which may not provide the same level of protection for personal data as the country in which it was collected.
9.5.3. Heels and Tech has implemented physical, electronic, and procedural safeguards in order to protect the information, including that the information will be stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel.
9.5.4. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
9.6. ACCESSING AND UPDATING PERSONAL INFORMATION
9.6.1. Heels and Tech may on its own initiative, or at Your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal information retained by Heels and Tech in connection with the operation of the Services.
9.6.2. When required by the applicable law, You have the right to know what personal information is stored about You and to have any such information corrected or deleted on Your request. See contact details below.
9.7. HOW YOU CAN PROTECT YOUR INFORMATION:
9.7.1. If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser.
9.7.2. Please be aware that the Company will still receive information about You that You have provided, such as Your email address.
10. ASSUMPTION OF RISK.
10.1. The Website and Services are provided for communication purposes only.
10.2. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between You and the Company.
10.3. You further agree that Your purchase of any of the products on the Website is at Your own risk.
10.4. The Company does not assume responsibility or liability for any advice or other information given on the Website.
11.1. The Company may sell goods or services or allow third parties to sell goods or services on the Website.
11.2. The Company undertakes to be as accurate as possible with all information regarding the goods and services, including product descriptions and images.
11.3. However, the Company does not guarantee the accuracy or reliability of any product information, and You acknowledge and agree that You purchase such products at Your own risk.
11.4. For goods or services sold by others, the Company assumes no liability for any product and cannot make any warranties about the merchantability, fitness, quality, safety or legality of these products.
11.5. For any claim You may have against the manufacturer or seller of the product, You agree to pursue that claim directly with the manufacturer or seller and not with the Company.
11.6. You hereby release the Company from any claims related to goods or services manufactured or sold by third parties, including any and all warranty or product liability claims.
12. REVERSE ENGINEERING & SECURITY.
12.1. You agree not to undertake any of the following actions:
12.1.1. Reverse engineer or attempt to reverse engineer or disassemble any code or software from or on the Website or Services.
12.1.2. Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.
13. DATA LOSS.
13.1. The Company does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.
14.1. You agree to defend and indemnify the Company and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of this Terms, or Your conduct or actions.
14.2. You agree that the Company shall be able to select its own legal counsel and may participate in its own defence, if the Company wishes.
15. SPAM POLICY.
15.1. You are strictly prohibited from using the Website or any of the Company’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
16. THIRD-PARTY LINKS & CONTENT.
16.1. The Company may occasionally post links to third party websites or other services.
16.2. You agree that the Company is not responsible or liable for any loss or damage caused as a result of Your use of any third-party services linked to from Our Website.
17. MODIFICATION & VARIATION.
17.1. The Company may, from time to time and at any time without notice to You, modify this Terms.
17.2. You agree that the Company has the right to modify this Terms or revise anything contained herein.
17.3. You further agree that all modifications to this Terms are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Terms, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Terms.
17.4. To the extent any part or sub-part of this Terms is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Terms shall be considered enforceable and valid to the fullest extent.
17.5. You agree to routinely monitor this Terms and refer to the Effective Date posted at the top of this Terms to note modifications or variations.
17.6. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Terms.
17.7. You agree that Your continued use of the Website after any modifications to this Terms is a manifestation of Your continued assent to this Terms.
17.8. In the event that You fail to monitor any modifications to or variations of this Terms, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Terms.
18. ENTIRE TERMS.
18.1. This Terms constitutes the entire understanding between the Parties with respect to any and all use of this Website.
18.2. This Terms supersedes and replaces all prior or contemporaneous Terms or understandings, written or oral, regarding the use of this Website.
19. SERVICE INTERRUPTIONS.
19.1. The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis.
19.2. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.
20. TERM, TERMINATION & SUSPENSION.
20.1. The Company may terminate this Terms with You at any time for any reason, with or without cause.
20.2. The Company specifically reserves the right to terminate this Terms if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Company or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material.
20.3. If You have registered for an account with Us, You may also terminate this Terms at any time by contacting Us and requesting termination. At the termination of this Terms, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.
21. NO WARRANTIES.
21.1. You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis.
21.2. The Company hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability.
21.3. The Company makes no warranties that the Website or Services will meet Your needs or that the Website or Services will be uninterrupted, error-free, or secure.
21.4. The Company also makes no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services.
21.5. You agree that any damage that may occur to You, through Your computer system, or as a result of loss of Your data from Your use of the Website or Services is Your sole responsibility and that the Company is not liable for any such damage or loss.
22. LIMITATION ON LIABILITY.
22.1. The Company is not liable for any damages that may occur to You as a result of Your use of the Website or Services, to the fullest extent permitted by law.
22.2. The maximum liability of the Company arising from or relating to this Terms is limited to the greater of [insert amount] or the amount You paid to the Company in the last six (6) months.
22.3. This section applies to any and all claims by You, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.
GENERAL PROVISIONS FOR STUDENTS
23. CHANGES AND NOTICES
23.2. In case of substantial changes, Heels and Tech will notify the Users by push notice or via notice in the Platform.
23.3. Your continued use of the Platform and Services after a notice of changes has been communicated to You or published on our Services shall constitute consent to the changed policy.
24. FEES AND PAYMENT
24.1. Upon successful registration, You must pay the stipulated Fees to be able to have access to the Service(s).
24.2. There may be additional costs relating to your Course or Program which you agree to pay to Us or to a relevant third-party (where appropriate). additional costs include, but are not limited to, costs relating to specific projects, research materials etc. where this is the case, We will promptly notify you of such costs.
24.3. Unless otherwise agreed by Us, all fees must be paid by the deadline set out as part of your offer of a slot with Us.
24.4. If You fail to pay the required fees as and when due, We reserve the right to;
24.4.1. Withdraw You from Your Course or Program (without further liability to you) and seek to recover any outstanding debts.
24.4.2. Exclude You from participating in all required projects.
24.4.3. Withhold Your results and to not issue any course or program certificates or award.
25. WITHDRAWAL AFTER PAYMENT.
25.1. Upon successful registration and enrolment, You have the right to withdraw from the Services between One (1) to Two (2) weeks before classes commence.
25.2. Where the You seek to withdraw from the Services as in 25.1 above, You must send a notice of such withdrawal to Admissions@heelsandtech.com outlining Your reasons for withdrawal.
25.3. In all cases the date wherein We received such notice will be taken as the date of notification.
26.1. Upon successful registration and before classes commence, You may present an application for a refund of the Fees paid pursuant to Your Notice of withdrawal.
26.2. You hereby agree that where such application for refund is not submitted at least Five (5) days before classes commence, You shall forfeit such refund.
26.3. Where You wish to drop-out of the Program after classes have commenced, there shall not be a refund of the Your fees.
26.4. However, where You drop-out due to an illness and other unforeseen circumstance, We may under such circumstances, maintain Your slot for the next session at an additional cost.
27.1. If You, withdraw from, have been excluded from, had Your enrolment terminated in the program and you wish to be re-enrolled, You must register in the same way as those who have not previously been Our students.
27.2. You must pay all fees for the course or program in which You seek re-admission.
28. CHANGE OF COURSE
28.1. Please note that change of registered courses is only permitted where You are yet to attend such classes.
28.2. Once You have attended a Class, You will not be permitted to change to another course.
29. COURSE OBLIGATIONS
29.1. You agree to fulfil all the academic requirements of your program in accordance with this Terms and any other contract including, but not limited to, submission of tasks and activities within the program, attendance at assessments, attendance at workshops and tutor-led classes and any other such teaching forums provided by us.
29.2. You agree to familiarise yourself with and adhere to the Our rules, regulations and policies as set out in the program handbook, including not to seek to obtain or assist another student in obtaining an unfair advantage over other students in relation to their course of study.
30. COURSE/PROGRAM TERMINATION
30.1. We may withdraw Your offer and withdraw You from Your course if
30.1.1. You do not pay the required fees as and when due;
30.1.2. You do not complete Your registration at the beginning of your program;
30.1.3. You have provided false, incomplete, inaccurate or misleading information in your registration process or at any other time;
30.1.4. You have poor attendance at classes and engagement with assessments;
30.1.5. You have failed too many assignments;
30.1.6. You are found guilty of academic misconducts;
30.1.7. You breach the provisions of this Terms and Conditions.
31. COMPLETION AND CERTIFICATION
31.1. Upon successful completion of Your program, You may be awarded a Certificate of Participation and/or a Certificate of Completion alongside any other award We may deem fit to grant from time to time.
31.2. To be a recipient of these awards, You must have at least attained a 70% attendance record and a 100% participation record.
31.3. Students who fail to attain the above, will not be awarded the necessary certificates.
31.4. Please note that we do not promise jobs to students after completion of their course/program.
GENERAL LEGAL PROVISIONS.
32.1. All communications made or notices given pursuant to this Terms shall be in the English language.
33. JURISDICTION, VENUE AND CHOICE OF LAW.
33.1. Through Your use of the Website or Services, You agree that the laws of the Federal Republic of Nigeria shall govern any matter or dispute relating to or arising out of this Terms, as well as any dispute of any kind that may arise between You and the Company.,
34.1. This Terms, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You.
34.2. Should this Terms, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by the Company, the rights and liabilities of the Company will bind and inure to any assignees, administrators, successors, and executors.
35.1. If any part or sub-part of this Terms is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible.
36. NO WAIVER.
36.1. In the event that We fail to enforce any provision of this Terms, this shall not constitute a waiver of any future enforcement of that provision or of any other provision.
36.2. Waiver of any part or sub-part of this Terms will not constitute a waiver of any other part or sub-part.
37. NO AGENCY, PARTNERSHIP OR JOINT VENTURE.
37.1. No agency, partnership, or joint venture has been created between the Parties as a result of this Terms.
37.2. No Party has any authority to bind the other to third parties.
38. FORCE MAJEURE.
38.1. The Company is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.
39. ELECTRONIC COMMUNICATIONS PERMITTED
39.1. Electronic communications are permitted to both Parties under this Terms, including e-mail or fax.
39.2. For any questions or concerns, please email Us at the following address: [insert email address].