Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us. About the team: Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Training & Performance organization develops and delivers policy training to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.
As a Policy Training Development Lead, you will be responsible for managing a team of Policy Training Development Specialists, as well as for the development and maintainance of training material to support TikTok’s enforcement efforts across the globe. You will work very closely with Trust & Safety’s Policy subject matter experts, regional policy teams, and additional stakeholders to oversee and support the creation of policy training resources, identification of training needs, and strategies to address them through effective training solutions. You will lead the team in organizing train-the-trainer sessions, learning events, and instructor-led and e-learning training activities. You will be able to create effective content policy training material, deliver policy training, and effectively present updates in both oral and written forms. You will iterate the information transfer process to ensure that desired learning and performance outcomes are met.
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Content that the Policy training and Development lead role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
– Leading a team of Policy Training Development Specialists in the EMEA region
– Managing the development of Product Policy’s training curriculum
– Partnering with internal stakeholders in Policy and Ops to develop effective training materials
– Driving the delivery of high quality training materials, including eLearning courses, self study, and other learning modalities
– Translating policy information into learning content to address identified training needs and align with the desired performance outcome
– Applying your knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, and desired outcomes
– Creating training plans utilizing various learning methodologies and leverage learning technology to roll out training resources (online live training sessions, safe-paced eLearning courses, online and blended learning solutions)
– Collaborating with the policy team to understand and deliver policy updates, working closely with the quality team to    identify underperforming areas that should be addressed through learning solutions
– Building and maintaining training infrastructure to deliver high quality training materials, implement robust tooling solutions, and ensure consistency and compliance
– Measuring learning effectiveness and analyzing training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes.
Qualifications
Minimum Qualifications:
– 5+ years of practical experience in creating, developing, and delivering training programs in addition to holding a Master’s degree or equivalent.
– 4+ years of experience of direct people management.
– Excellent leadership and judgement skills, particularly in ambiguous and fast-paced environments
– Demonstrated experience delivering on global, complex projects related to learning and training – Knowledge and understanding of adult learning concepts and methods
-Strong understanding of instructional design, training design software and experience with LMS platforms.
– Demonstrated planning and organization skills, ability to independently manage multiple medium to large scale training projects from initiation to delivery with strong documentation.
Preferred Qualifications:
– Background in tech policy, policy development, or Trust & Safety
– Experience working with international partners across different time zones and cultures
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
