Customer Success Associate

Lagos. Contract.

Job Summary

As a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.

Job Details

Your primary responsibilities will include, but not be limited to:

Responsibilities:

• Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional service in every interaction.
• Service and Sales Support: Assist customers with product-related issues, ensuring you cross-sell and upsell when necessary. 
• Product Knowledge: Understand the company’s brand, products, and goals to provide accurate information and advice.
• Proactive Service: Monitor user engagement to proactively anticipate potential issues and proffer solutions.
• Feedback: Collate customer feedback and communicate this with the insights to the appropriate team for product enhancement. 

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 1-3 years of experience in customer success, account management, or a client-facing role, preferably within the fintech or banking industry.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and priorities simultaneously.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and other customer support tools.
• A customer-centric mindset with a passion for delivering exceptional service.

About Company

Piggytech is on a mission to give everyone the power to better manage and grow their own finances. We are committed to providing employees with a progressive and open-minded work environment. Our workplace is diverse, and we model this after our culture of openness and collaboration.