About the Role:
We are looking for a dynamic and creative Social Media Manager/Customer Success Manager to lead our online presence and ensure customer satisfaction. You will manage social media campaigns, drive community engagement, and provide exceptional customer support. The ideal candidate is a content-savvy strategist with a passion for connecting with audiences and fostering customer success.
Key Responsibilities:
Social Media Management:
- Develop and execute multi-platform social media strategies.
- Create, curate, and schedule engaging content (posts, videos, stories).
- Monitor social media metrics and adjust campaigns to optimize performance.
- Stay updated on industry trends and emerging platforms.
- Collaborate with design, marketing, and product teams.
Customer Success Management:
- Serve as the primary point of contact for customer inquiries via social media and other channels.
- Address customer questions, concerns, and issues promptly and professionally.
- Build strong customer relationships by understanding their needs and ensuring successful platform usage.
- Onboard new customers with product demos and training sessions.
- Collect and relay customer feedback to internal teams for continuous product improvement.
Qualifications:
- Experience: 2+ years in social media management, customer success, or related fields.
- Social Media Skills: Proficiency with platforms like Instagram, LinkedIn, Twitter, and Facebook.
- Customer Service Skills: Strong problem-solving, communication, and relationship-building abilities.
- Content Creation: Knowledge of graphic design tools (Canva, Adobe Suite) and content scheduling tools (Hootsuite, Buffer).
- Analytics: Ability to analyze social media metrics and customer feedback to drive improvements.
- Project Management: Detail-oriented with strong time management and multitasking skills.
Preferred Skills:
- Experience with CRM tools (Salesforce, HubSpot)
- Knowledge of customer success frameworks
- Content marketing or PR experience
Why Join Us?
- Work in a creative and innovative environment.
- Lead impactful projects with growth potential.
- Enjoy a flexible and supportive work culture.
