About the Team
GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs).
This role sits within the GSMA’s Connected Women and Connected Society programmes. GSMA’s Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information, please visit the GSMA Connected Women website at: www.gsma.com/connectedwomen.
The GSMA’s Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets. For more information, please visit the GSMA Connected Society website at: www.gsma.com/connectedsociety
About the Role
As Assistant Operations Manager, you will be working as a part of a team and project focused on improving affordability and ownership of internet-enabled handsets for women so that they can use them to help meet their needs and support their livelihoods.
The role reports to the Operations Manager, who leads on operational management of the Digital Inclusion Connected Women’s team across delivery, reporting (including donor reporting) and business planning. The Digital Inclusion team consists of two programmes, Connected Society and Connected Women. This role is critical to the success of the overall operational management of the Connected Women team. You will support the Operations Manager as well as various workstream Leads and Directors, and be working with the wider M4D team, subject matter experts, compliance/finance, legal, HR and marketing teams.
As an Assistant Operations Manager, you will be responsible for the following key tasks:
- Assist the Operations Manager to track and report on deliverables and KPIs
- Maintain the programme’s’ workplan updates and tracking via regular team meetings, work planning and tracking milestones
- Support with monthly programme reports, marketing newsletters, quarterly and annual donor reports
- Maintain programme risk and issue logs
- Work with the Finance team to manage end-to-end procurement including track expenses, contract suppliers, raise and process purchase orders, and manage invoices
- Track and maintain programme travel logs, ensuring the team is aware of the required process and budget available
- Support the team with event planning and logistics
- Assist with programme business planning
- Integrate and streamline Connected Women and Connected Society processes in collaboration with the Digital Inclusion Operations colleagues
- Any other duties commensurate with level as requested by the Operations Manager, Digital Inclusion
About You
The ideal candidate will display the following skills and qualifications:
Hard skills
- Demonstrable operations and project management experience
- Demonstrable experience in managing programmes within a complex compliance environment
- Experience in managing procurement processes
- Proven experience in managing project level activities focused on achieving results
- Strong escalation management skills, to ensure that issues receive attention and mitigation support from senior stakeholders
- Ability to absorb complex information and communicate effectively at all levels to both expert and non-expert audiences
- Proficiency using Office (i.e. Excel and PowerPoint), MS teams, Workday, ActivityInfo, and other project and grant management software is required
Soft skills
- Demonstrable emotional intelligence skills and influencing skills
- Demonstrable experience of stakeholder management, including managing upwards
- Good presentation and speaking skills desirable
- Strong ability to drive collaboration through identifying a common objective
- Ability to manage overlapping activities and prioritise
- Experience working internationally and in cross-cultural environments
- Demonstrable structured and methodical thinking
- Can-do attitude, willingness to learn and apply new skills
You must have the existing right to work in the UK.
Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
