Job Description
Reports To: Manager – Channel Quality and Compliance
Division: Customer Relations and Experience
Mission:
- To assist in the maintenance of established quality standards through first-line evaluation and reporting of process flows with the aim of identifying areas for process improvement.
Description:
- Ensure value creation by optimizing business projects and activities.
- Effectively execute stated policies and procedures with respect to quality and performance management.Â
- Routinely monitor transactions performed by process owners to identify non-compliance.Â
- Assist in the application of practical performance boosters.Â
- Participate in day-to-day performance and quality monitoring exercises.Â
- Proactively assist in identifying environmental constraints to quality delivery.Â
- Assist in preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Assist in the maintenance of records, data, and information in relation to quality assurance within the division, ensuring easy access and retrieval of information.
- Identify and communicate audit gaps to all stakeholders; follow up to ensure audit recommendations are implemented.
Education:
- First degree in any related disciplineÂ
- Fluent in EnglishÂ
Experience:
- 3–7 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium-sized organization
About Us
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello family where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.
Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.
It’s a great place to work!
Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).
