Now Brewing – Global Coffee Education & Experience lead
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by developing and leading global coffee experience programs. Responsible for managing complex cross functional projects and programs led by the Global Coffee education and experiences team. Would be responsible for creating comprehensive frameworks, systems, and tools that empower markets to successfully implement and scale coffee experiences within their organizations.
As a global coffee education and experiences lead, you will…
· Project manage Origin Experience programs representing global coffee education and experiences for North America, EMEA and Asia Pacific.
o Manage day-to-day relationships with cross-functional teams and external global vendors to facilitate program implementation of Origin Experience.
o Manage multiple global projects simultaneously, ensuring all timelines are met and communications are timely to all global business units.
o Manages global program and project budget and resources effectively, acting as a subject matter expert for use of resources.
o Communicates effectively with global teams and leads intentional meeting management. Proactively clarifies roles and responsibilities.
· Facilitate and lead three Origin Experiences programs on the ground in Costa Rica, Indonesia and Rwanda.
o Generate energy and passion in the learning environment and role models delivering experiences in an engaging, educated and comprehensive way which are all precisely timed to all sizes of audiences. Skilled in adjusting the message, tone, and delivery style based on the size of the group and their level of expertise to ensure clear communication and impactful engagement. Capable of simplifying complex topics for non-experts or providing in-depth analysis for knowledgeable audiences.
o Effectively designs processes and procedures to mitigate brand risk and ensure partner safety while overseeing an international multiple day program.
o Experienced in working with large datasets and dashboards to track program performance. Skilled in analyzing data to assess the effectiveness of initiatives, identifying key metrics, and uncovering opportunities for continuous improvement. Leverages data-driven insights to make informed recommendations and drive operational efficiency.
o Prioritizes work on the global project team, seeking input and managing upwards as necessary to nimbly adapt to shifting priorities and feedback, bringing team and leaders along.
· Design and facilitate coffee experiences in the Seattle Support Center for internal and external audiences.
o Designs comprehensive, interactive global experiences based on business need, partner engagement strategies or specific requests
o Champions Starbucks Mission and Values, coffee and sustainability related goals and commitments holistically with internal global teams and external audiences.
We’d love to hear from people with:
· As passion for coffee education and experiences
· Must have the ability to travel internationally for up to 50% of the time, including up to 3 weeks straight
· Must be able to lift 50 lbs.
· Must be able to be on your feet for up to 8 hours per day.
· 5+ years leading programs and projects and/or leading strategy programs, project and cross-functional teams
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
